Legal
Terms of Service
Effective July 21, 2026 · Version 1.0
1. Agreement and eligibility
These Terms govern your use of Plumie, including its website, AI workflows, editor, research tools, subscriptions, and related services. By creating an account or using Plumie, you agree to these Terms and our Privacy Policy. You must be at least 16 and legally able to enter this agreement. If you use Plumie for an organisation, you confirm that you may bind that organisation.
2. The service and your account
Plumie helps you interview, organise knowledge, develop strategy, brainstorm, research, draft, and edit content. It does not publish to third-party accounts for you. You are responsible for safeguarding your login, keeping account information accurate, reviewing outputs, and deciding what to publish. You may not share an account in place of an included or paid seat.
3. Free trial
The target no-card trial lasts seven days and includes $5 of rated AI usage, one brand, and the trial capabilities shown at signup. Creating or viewing an account does not start that target trial. Its clock starts when the billing owner launches the first authorised provider-backed AI workflow; Plumie creates the trial entitlement and wallet before reserving usage for that workflow.
Accounts enrolled under an earlier trial contract retain their recorded duration and start rule, including legacy fourteen-day trials that start at verified signup. A person or controlled identity may receive only one lifetime trial. We may use proportionate anti-abuse checks and deny a duplicate or automated signup before provider spend.
When trial usage is exhausted, new AI work pauses even if time remains. At the persisted trial end, an unpaid account becomes read-only; existing work remains available subject to the retention schedule in the Privacy Policy. Trial usage has no cash value and cannot be transferred or refunded.
4. Plans and rated AI usage
Paid plans include a shared rated-dollar AI-usage allowance across interviews, brainstorming, research, writing, editing, and other provider-backed workflows. This allowance is not a promise of a specific number of posts, research runs, actions, or outputs. Advanced quality modes can consume more rated usage because they use more costly provider resources.
Included usage refreshes monthly on the subscription anniversary. Annual plans are billed annually but do not receive twelve months of included usage upfront. Unused included usage does not roll over unless the checkout or plan description expressly says otherwise.
An active paid subscriber may buy a usage top-up, which adds the amount of AI usage displayed at purchase. Top-up balance remains recorded across monthly included-usage resets and is consumed only after included usage; it is usable only while a paid subscription is active. Top-ups are non-transferable, have no cash value, and are not a bank or stored-value product.
5. Billing, renewal, plan changes, and taxes
Current prices, billing cadence, included usage, brands, seats, and quality modes are shown before checkout. Our authorised billing provider processes payment; Plumie does not receive your full card number. Monthly subscriptions are charged monthly and annual subscriptions are charged for the year in advance. Subscriptions renew automatically until cancelled.
You authorise the billing provider to charge the payment method on file for the subscription, top-ups you explicitly purchase, applicable taxes, and disclosed fees. Plan changes take effect as shown during the change flow or at the next billing date. We may change future prices or plan contents with advance notice required by applicable law; changes do not rewrite an already-paid billing period.
6. Cancellation and refunds
You may cancel from Settings or by contacting us. Unless checkout states otherwise, cancellation stops renewal at the end of the current paid period and access continues until then. Fees already charged are non-refundable except where these Terms, our checkout, or applicable law requires a refund. Nothing here limits mandatory cancellation, cooling-off, refund, or consumer rights in your jurisdiction. If you believe a charge is incorrect, contact us promptly so we can investigate it.
7. Acceptable use
You may not use Plumie to break the law, violate another person's rights, generate or distribute malware, bypass access or usage controls, probe the service without permission, create duplicate trials, resell access without written approval, or submit content you lack the right to process. We may rate-limit, suspend, or terminate abusive activity and preserve evidence where reasonably necessary for security, fraud prevention, or legal compliance.
8. Your content and AI outputs
You retain your rights in content you submit. You grant Plumie a limited licence to host, copy, transform, and send that content to disclosed service providers only as needed to provide, maintain, and secure the service under the Privacy Policy.
To the extent permitted by law and provider terms, you may use the output generated for you. AI output can be inaccurate, incomplete, or similar to output generated for others and may not qualify for intellectual-property protection. You must review it and are responsible for factual claims, permissions, disclosures, and the final content you publish. Plumie is not legal, financial, medical, or other professional advice.
9. Availability and service changes
We work to keep Plumie reliable, but the service can be interrupted by maintenance, provider outages, security incidents, or events outside our control. We may change models, providers, workflows, or non-material features. If a material change removes paid core value, we will provide the notice or remedy required by applicable law.
10. Suspension, termination, and data
You may stop using Plumie at any time. We may suspend or terminate access for a material breach, fraud, security risk, legal requirement, or non-payment, using notice and an opportunity to cure where reasonably possible. Read-only, export, archive, deletion, anonymisation, and legally required retention follow the Privacy Policy. Ending access does not erase payment obligations already incurred or terms that by nature should survive.
11. Disclaimers and liability
Plumie is provided with reasonable care and skill and, to the extent permitted by law, otherwise on an "as available" basis. We do not guarantee audience growth, revenue, publication results, uninterrupted availability, or error-free AI output. Neither party excludes liability that cannot legally be excluded, including liability for fraud or intentional misconduct. Any other exclusions or limits apply only to the maximum extent allowed by the mandatory law governing your relationship with us.
12. Governing law, changes, and contact
These Terms are governed by the law of Georgia and disputes are subject to the courts of Tbilisi, except where mandatory consumer law gives you rights or a forum that cannot be waived. Please contact us first so we can try to resolve a concern directly.
We may update these Terms. Material changes will receive advance notice where required and apply no earlier than their stated effective date. Continued use after that date means acceptance; if you do not agree, you may cancel before the change takes effect.
Questions, cancellation requests, or billing disputes: hello@plumie.ai. The operating entity and data-controller contact are identified in the Privacy Policy.
For details about how Plumie handles personal data, consent evidence, AI usage records, and retention, read our Privacy Policy.